Frequently Asked Questions
Shipping
What are your shipping rates?
We offer free ground shipping on all domestic (US) orders over $50 — our little thank-you for shopping with us! For orders under $50, shipping rates are calculated at checkout based on your location and the weight of your order.
Do you ship internationally?
Yes! We ship internationally and rates are calculated by carrier at checkout. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.
How long does it take to process my order?
Most orders are processed and shipped within 2–4 business days. During busy seasons (hello, holidays!), processing may take a little longer — we appreciate your patience and promise it's worth the wait.
Returns & Exchanges
What is your return policy?
All sales are final. Because our products are printed to order and carefully crafted, we're unable to accept returns or exchanges. That said, your happiness truly matters to us!
What if something arrives damaged or there's an issue with my order?
Please reach out — we want to make it right. Contact us by phone or email and we'll do our best to resolve any issues as quickly as possible. We're a small, personal business and we stand behind every piece we send out.
Custom Orders
Do you offer custom designs?
We love bringing custom ideas to life! Whether you're looking for personalized stationery, custom gift wrap, or something uniquely yours, we'd love to chat about what's possible.
How do I request a custom order?
Just reach out via our Contact page with your idea, quantity, and timeline, and we'll get back to you with details. The more info you share, the better!
Product Quality
What materials do you use?
We take quality seriously. All of our products are printed on 100# cover stock using an HP Indigo press, which delivers rich, vibrant color and exceptional detail. Our paper is FSC certified, meaning it comes from responsibly managed forests — because beautiful design should be good for the planet too.
Will the colors look exactly like they do on my screen?
We do our best to represent colors accurately, but screens can vary. The HP Indigo press produces stunning, true-to-life color, so what you receive will be beautiful — it may just have slight variations from what you see on your monitor.
Wholesale
Do you offer wholesale pricing for retailers?
Yes! We'd love to have Driscoll Design in your shop. Visit our Wholesale page for more information on how to become a retailer and get in touch with us to get started.
Gift Cards
Do you offer gift cards?
Yes, gift cards are available in our store — a perfect present for the design lover in your life! You can purchase a gift card directly from our shop and it will be delivered digitally to the recipient.
How do I use a gift card?
Simply enter your gift card code at checkout and the balance will be applied to your order. Easy as that!
